Customer Satisfaction Survey

GO Smart Customer Satisfaction Survey

Does GO Smart help you achieve your goals?
- Yes
- No
- Sometimes
What is your favorite tool or portion of GO Smart?
What would you improve if you could?
Which feature(s) do you consider the most valuable?
Which feature(s) do you use most often in your day-to-day work?
What points of friction have you encountered while using GO Smart?
If you could suggest one new feature, what would it be and why?
On a scale of 1 to 10, how satisfied are you with GO Smart?
How likely are you to recommend GO Smart to others?
- Extremely likely
- Somewhat likely
- Neutral
- Somewhat unlikely
- Not at all likely
How many years have you been using GO Smart?
If you have used GO: Grants Online, cgo-basic, or another version of GO Smart in the past, please include that in this timeframe.
How many hours per month do you use GO Smart?
If you only use the system seasonally, tell us how many hours per month you use GO Smart during your grant season, rather than averaging throughout the year.
If you were part of the team who made the decision to purchase GO Smart, what alternatives did you consider before purchasing?
Name
First Last
Email
Granting Agency Name
Phone
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