GO Smart logo

You can add additional administrative users to your site at Administration > User Editor. These admin users will have access to the backend of your GO Smart site, but you will be able to manage which admin tabs they can access. Existing users can be searched using the User drop-down menu. Typing the first letter of a user’s last name into that field will allow you to navigate directly to the list of users with last names that begin with that letter of the alphabet.

NOTE: Users cannot be removed from the system. However, you can set their status to Disabled to block their access to the site. Usernames can be changed. It may be most efficient to create new users from disabled accounts and modifying all fields, to lessen the number of disabled users on your site.

  1. Navigate to the Administration tab > User Editor subtab
  2. Click the Add New User button
  3. Complete the fields and select Grant Administrator for User Type
  4. Toggle between Active and Disabled for any of the tabs under the Section Access heading
  5. Enter a valid email address, this is the address the system will use for the username or password retrieval tools
  6. Click the blue Add button to save


  1. Navigate to the Administration tab > User Editor subtab
  2. Click the User Editor button to the left of the Add New User button
  3. Make the necessary changes
  4. Click the Update button at the bottom of the page

The number of asterisks is not indicative of the number of characters in the password. If you update the password and receive the green message saying “User successfully modified” then your new password has been accepted. Be sure to test an update by logging in with the new credentials, not by reviewing the appearance of the asterisks in the password field.

If you select Grant Admin from the User Type drop down after having selected Panelist, you will see the Section Access section, but all tabs except for Panels will be disabled. You will need to click Update to save the new User Type of Grant Admin, and then return to the editor to reactivate any appropriate sections. We do not recommend converting panelist accounts to admin, but we recognize that User Types may have been selected in error.